Refund Policy

Refund Policy – Moon Bright Resources

Last Updated: [Current Date]

1. No Returns Due to Product Nature

Due to safety, quality, and regulatory requirements, we do not accept returns of any chemical products after delivery. This includes:

  • Opened or unopened containers

  • Products that have been stored, handled, or transported by the customer

  • Products that have passed the inspection period

2. Refunds Only for Verified Non-Conformity

A refund may be issued only if:

  • The product does not match the specifications stated on the Certificate of Analysis (COA)

  • The product is damaged or contaminated prior to delivery (visible at time of receipt)

Refund conditions:

  • Claim must be submitted within 7 days of delivery

  • Supporting evidence required (photos, video, or third-party lab analysis)

  • Product must be unused and in original sealed packaging (if contamination/damage claim)

  • We may request return of a sample for testing at our expense

If we verify the non-conformity, we will offer, at our sole discretion:

  • Full or partial refund of the product price (excluding shipping)

  • Replacement product (subject to availability)

  • Credit note for future purchases

3. No Refunds For

  • Incorrect product selection by customer

  • Change of mind or commercial resale difficulties

  • Quality degradation caused by improper storage, handling, or exposure after delivery

  • Shipping delays or carrier-related damage (must claim directly with carrier)

  • Regulatory or import issues (customer assumes import compliance responsibility)

  • Price fluctuations after order confirmation

4. Sample Orders

Refunds on sample quantities (under 1 kg or 1 L) are generally not offered due to the cost of testing exceeding the sample value. We encourage customers to test samples before placing bulk orders.

5. Dispute Resolution

If a quality dispute arises, both parties may agree to send a retained sample to an independent, accredited laboratory for testing. Lab costs shall be borne by the party found to be incorrect.

6. How to Request a Refund

To request a refund, contact us within 7 days of delivery:

📧 info@moonbrightresources.com
📞 +60 10 298 7382

Please include:

  • Order number

  • Product name and batch number (from COA or label)

  • Description of the issue

  • Supporting evidence (photos, videos, lab report if available)

We will respond within 5 business days.

7. Processing Time

Approved refunds will be processed within 14 business days and issued via the original payment method. Shipping and handling fees are non-refundable.

8. Limitation

In no event shall our refund liability exceed the invoice value of the non-conforming product. We are not liable for indirect damages (production downtime, lost profits, etc.)